> ## Documentation Index
> Fetch the complete documentation index at: https://guide.codepure.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Level Agreement (SLA)

> Our commitment to platform uptime and reliability.

As a crucial part of your DevSecOps pipeline, Codepure is designed for maximum reliability.

## Uptime Commitment

Codepure guarantees a **99.9% Monthly Uptime Percentage** for our core scanning engines and dashboard.

## Scheduled Maintenance

We occasionally require maintenance to upgrade our engines.

* We will notify all administrators at least **48 hours in advance** of any planned downtime.
* Maintenance is always scheduled outside of standard GCC business hours (typically weekends).

## SLA Credits

If we fail to meet our 99.9% uptime guarantee in a given billing month, Enterprise clients are eligible to request a service credit towards their next renewal.